If your order arrives and it is not right, we will fix it, NO NONSENSE, we promise.

Doesn't fit or just not happy with it? You can return any new, unused and unaltered item within 30 days of delivery of your item. We will issue a full refund to your original payment method.

EXTENDED HOLIDAY RETURN POLICY

Any items purchased on or after November 1st, 2019 have had their accepted return window extended until January 31st, 2020

Refund Policy

• See below for instructions on where/how to get your return order back to us. Items should not be shipped back to the manufacturer; all returns need an RA (Return Authorization) number .
• Once your return is received and inspected by iduemd (usually within 24 hours of receipt), your refund will be processed and a credit will be applied to your credit card or original method of payment. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to be posted to your account.
• Returned products must be in new, unused condition and include the original box and/or packaging with all tags included.
• Please do not abuse this policy by ordering multiple (more than 2) of the same or similar item with the intention of returning the majority of your order. Please contact us if you are unsure of sizing or application for any items prior to placing your order and we will be happy to help you narrow it down!
• For wire transfer payments, all refunds will be issued to store credit.
• You are responsible for all shipping costs associated with getting your order back to our Philadelphia warehouse.

Exchanges

• You are still responsible for return shipping costs on your original order back to us.
• If you use your  cash that you have earned on an item, and then need to return the original item, the  Cash which was earned from the original will be subtracted from your refund.
• If your exchange order qualifies for our free ground shipping offer ( details), it will be applied.

Return Shipping Options

• All shipments must be made prepaid; packages shipped COD will be rejected.
• Any Refused, Undelivered, or Abandoned package will be subject to a $10 Service Fee.
  
• For customers in any location, you have the option of using the carrier of your choice to return your order to us. We recommend shipping with a method which includes tracking and insurance for your return shipment.

Order Cancellation / Modifications

• If you change your mind, act quickly! We turn around and process orders extremely quickly.
• Orders can be modified or cancelled only while their status is labeled "Order Received." Once an order has a status of "Order Processed," it cannot be cancelled or modified, as the order has been processed by our warehouse and is in the queue to be shipped out.

Warranty Returns:

• Please note warranty processing may take 4-8 weeks and will be subject to the individual manufacturer's policies and discretion. Manufacturer warranties do not cover defects determined to be caused by normal wear or due to customer negligence.
• Most manufacturers offer an additional warranty period which covers against merchandise defects. To determine warranty requirements for a specific item, please contact the manufacturer or contact us for assistance.

Damaged Goods:

• Please let us know ASAP if any goods arrive damaged. Please keep all original shipping containers and take pictures if possible. Damaged goods claims are handled through the shipping carrier (UPS, FedEx, USPS, OnTrac). We will assist our customers in these claims. We only ask that customers be patient as sometimes this process can take longer than any of us would like!